Privacy Policy

CrypTrace AI ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including any data you may provide when you contact us, sign up for updates, or request a chargeback service.

1. Information We Collect

We may collect and process the following categories of personal information:

• Personal Identification Data: Full name, email address, phone number, postal address, ID verification data.
• Transaction Data: Details of chargeback cases, payment records, financial institution details.
• Technical Data: IP address, browser type and version, time zone setting, operating system, and platform.
• Usage Data: Information about how you use our website and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and communication preferences.

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide, operate, and maintain our services.
• To manage your case and communicate with you regarding updates and outcomes.
• To improve our website, customer service, and user experience.
• To process transactions and fulfill legal obligations.
• To send administrative information such as confirmations, updates, and security alerts.
• To send marketing communications, where permitted by law.

3. Legal Basis for Processing (for EU Users)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Performance of a contract (e.g., processing your chargeback request).
• Compliance with a legal obligation.
• Your consent (e.g., for marketing purposes).
• Our legitimate interests, provided they are not overridden by your data protection rights.

4. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal data to outside parties except as described below:

• To our trusted service providers who assist us in operating our website and services, under confidentiality agreements.
• To comply with legal obligations or respond to lawful requests by public authorities.
• To enforce our terms and conditions or protect our rights, property, or safety.
• In the event of a business transaction such as a merger, acquisition, or asset sale.

5. Data Security

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights

Depending on your jurisdiction, you may have the following rights under applicable data protection laws:

• The right to access your personal data.
• The right to correct or update inaccurate or incomplete data.
• The right to delete your personal data ("right to be forgotten").
• The right to object to or restrict processing.
• The right to data portability.
• The right to withdraw consent at any time, where processing is based on consent.

8. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance your browsing experience and gather analytics data. You can control the use of cookies through your browser settings. For more information, see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we learn we have collected such information, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Vaultix LTD

By using our website or services, you consent to the terms of this Privacy Policy.